faq

Our fulfillment times for all products may be longer than usual and may

continue to increase until things get back to normal. We're seeing delays in our supply chain,

including distributors and shipping carriers as the entire industry is grappling with challenges.

We work with an on-demand order fulfillment company with facilities worldwide!

An additional customs and tax fee can occur on international orders. This fee is not in our control

and is assessed by your local customs office. Customs policies vary widely for every country so

please check with your local customs office directly to see if they apply duties and taxes to your

purchases.

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your

neighbor’s, get in touch with us at tmtcclothing@gmail.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but

shipping will be at your own cost.

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on

where you are, your orders are printed and shipped from the facility that can do it most efficiently

You’ll receive a tracking link via email when your order ships out. If you have any questions about

your tracking or shipment, drop us a line at tmtcclothing@gmail.com

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you

quickly, please email us at tmtcclothing@gmail.com within a weeks' time with photos of the

damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let

us know by contacting us at tmtcclothing@gmail.com

Refunds are only offered to customers that receive the wrong items or damaged items. If any of

these apply, please contact us at tmtcclothing@gmail.com with photos of wrong/damaged

items and we’ll sort that out for you.

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our

sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let

us know at tmtcclothing@gmail.com within a week after receiving your order. Include your

order number and photos of the mislabeled item, and we’ll send you a new one, or issue a

refund!